Frequently Asked Questions

Everything you need to know about our whimsical collections and services.

What materials are used in Maileg products?

Our toys are crafted from high-quality natural materials including linen, cotton, and FSC-certified wood to ensure durability and a timeless feel.

How long does shipping take within Germany?

Standard shipping within Germany typically takes 2-4 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 14-day return window for all unused items in their original packaging. Please contact our support team to initiate a return request.

Are Maileg toys safe for infants?

Yes, all our products undergo rigorous safety testing and comply with European (EN-71) and international safety standards for children's toys.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard), PayPal, Sofort banking, and Klarna for flexible payment options.

Do you offer international shipping beyond Germany?

Yes, we ship to most countries within the European Union. Shipping costs and delivery times vary depending on the destination country.